Vartotojų skundai

Hello,

We confirm that we received your letter dated 2025-12-09 regarding the appeal submitted by consumer Diana Norbutienė related to her purchase.

We would like to inform you that we have received an update from our colleagues, and after a careful inspection, they have confirmed that the product is indeed defective.

We have already informed our client, Diana Norbutienė, about this matter and confirmed that the details she provided are correct so that we can proceed with the replacement accordingly.

We are currently waiting for her final confirmation, and once received, we will process the replacement without delay.

We sincerely apologize for any inconvenience this situation may have caused the consumer, and we assure you that the matter has been handled fairly and in accordance with our established policies.

Best regards,
Odos centras